Student Services Manager Job Vacancy in Kumbo, Cameroon – Education – Higher Education

Job Description

Position:Student Services Manager

Company:Pearson Education

Location:Kumbo, Cameroon

Experience:3-5 years

Education:Bachelor’s degree in Education, Business Administration, or related field

Employment Type:Full-time

Industry:Education – Higher Education

Department:Student Services

Salary:300,000 – 500,000 SSP per month

Vacancies:1

Company Overview

Pearson Education is a world‑leading learning company that operates in more than 70 countries, delivering innovative educational solutions to learners of all ages. In Cameroon, Pearson partners with universities, colleges, and private institutions to provide high‑quality curricula, digital platforms, and professional development services. With a strong commitment to improving access to education, Pearson invests in local talent, supports community outreach programs, and aligns its operations with national education goals. As part of its expansion strategy, Pearson is establishing a regional hub in Kumbo to strengthen its presence in the Northwest Region and to create new career opportunities for Cameroonian professionals seeking to contribute to the future of education.

Job Overview

The Student Services Manager will lead the delivery of comprehensive support services to students enrolled in Pearson‑affiliated programs across the region. This role is pivotal in enhancing student satisfaction, retention, and academic success by coordinating counseling, enrollment assistance, career guidance, and extracurricular activities. The manager will work closely with academic staff, digital learning teams, and external partners to ensure a seamless student experience. This position offers a unique chance to shape the student journey, implement best practices, and drive continuous improvement in a dynamic educational environment. For more information about Pearson’s mission and global impact, visit Cameroon Job Search.

Key Responsibilities

• Develop and oversee student support programs, including orientation, academic advising, and mentorship initiatives.
• Manage a team of student advisors, counselors, and administrative staff, providing coaching and performance feedback.
• Collaborate with faculty and curriculum designers to integrate support services into course delivery.
• Monitor student satisfaction metrics, analyze trends, and implement corrective actions to improve outcomes.
• Coordinate career services, internship placements, and employer networking events to enhance employability.
• Ensure compliance with national education regulations and Pearson’s quality standards.
• Prepare regular reports for senior leadership on enrollment trends, retention rates, and service effectiveness.

Required Skills

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, fluent in English and French.
• Proficiency in student information systems and data analytics tools.
• Strategic thinking with a focus on student success and retention.
• Ability to work collaboratively across academic and administrative units.
• Knowledge of Cameroonian higher education policies and accreditation processes.
• Problem‑solving mindset with a customer‑service orientation.

Education

A Bachelor’s degree in Education, Business Administration, Human Resources, or a related discipline is required. Candidates with a Master’s degree in Higher Education Management or a comparable qualification will be given preference.

Experience

Applicants should have 3 to 5 years of experience in student services, academic advising, or related roles within a university or higher education institution. Prior experience managing a team and implementing student retention strategies is essential.

Salary

The successful candidate will receive a competitive monthly salary ranging from 300,000 to 500,000 SSP, commensurate with experience and qualifications, along with performance‑based incentives.

Benefits

• Health insurance coverage for employee and dependents.
• Paid annual leave and public holidays.
• Professional development allowance.
• Transportation stipend for commuting.
• Access to Pearson’s global learning resources.
• Retirement savings plan.

Training

• Comprehensive onboarding program covering Pearson’s policies and systems.
• Ongoing leadership and management workshops.
• Access to online courses on student engagement and digital learning.
• Mentorship opportunities with senior education leaders.
• Regular training on compliance and regulatory updates.

Working Environment

The role is based in a modern office in Kumbo, equipped with state‑of‑the‑art technology and collaborative workspaces. Pearson promotes a culture of inclusion, continuous learning, and innovation, encouraging employees to share ideas and drive positive change. Flexible working arrangements are available to support work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Pearson Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Equal Opportunity Statement

Pearson Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect.