Marketplace Operations Manager Job Vacancy in Mbalmayo, Cameroon – Retail

Job Description

Position:Marketplace Operations Manager

Company:Jumia Cameroon

Location:Mbalmayo, Cameroon

Experience:5+ years in e‑commerce operations

Education:Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type:Full-time

Industry:Retail

Department:Marketplace Operations

Salary:1,500,000 – 2,500,000 SSP per month

Vacancies:1

Company Overview

Jumia Cameroon is a leading e‑commerce platform that connects millions of consumers with a vast array of products ranging from electronics to fashion, home goods, and groceries. As part of the larger Jumia Group, which operates across Africa, the company has pioneered online retail in the region, offering reliable delivery, secure payment solutions, and a customer‑centric experience. With a strong commitment to digital transformation, Jumia Cameroon supports local businesses, creates jobs, and contributes to the growth of the digital economy in Cameroon. The company’s presence in Mbalmayo reflects its strategic expansion into emerging markets, aiming to bring convenient shopping experiences to both urban and semi‑urban populations. This role offers a unique opportunity to be part of a dynamic team that drives innovation, enhances marketplace efficiency, and supports the broader mission of creating accessible online commerce for all Cameroonians. The position aligns with the growing demand for skilled professionals in the retail sector and contributes directly to the company’s vision of becoming the most trusted online marketplace in the country.

Job Overview

The Marketplace Operations Manager will lead the end‑to‑end operational processes of Jumia’s online marketplace in Mbalmayo. This includes overseeing product onboarding, vendor management, order fulfillment, quality assurance, and performance analytics. The role is pivotal in ensuring a seamless shopping experience for customers while optimizing operational efficiency and cost‑effectiveness. The manager will collaborate closely with cross‑functional teams such as Marketing, Logistics, Customer Service, and Technology to drive continuous improvement initiatives. By leveraging data‑driven insights, the manager will identify bottlenecks, implement scalable solutions, and enhance the overall marketplace ecosystem. This position is a cornerstone for Jumia’s expansion strategy, directly influencing the company’s ability to attract new sellers, retain existing partners, and deliver superior service levels. Candidates will be instrumental in shaping the future of e‑commerce in Cameroon, contributing to the broader narrative of digital inclusion and economic development.

For more details, visit Cameroon Job Search.

Key Responsibilities

• Lead the onboarding of new sellers, ensuring compliance with Jumia’s standards and policies.
• Monitor and optimize order processing workflows to achieve on‑time delivery targets.
• Develop and enforce quality control procedures for product listings, images, and descriptions.
• Analyze marketplace performance metrics and generate actionable reports for senior leadership.
• Collaborate with the Logistics team to streamline last‑mile delivery and returns handling.
• Implement process improvements that reduce operational costs and enhance seller satisfaction.
• Manage a team of operations specialists, providing coaching, performance feedback, and career development.
• Ensure adherence to local regulations, tax requirements, and consumer protection laws.

Required Skills

• Strong analytical abilities with proficiency in data visualization tools (e.g., Excel, Power BI).
• Excellent communication and negotiation skills for vendor relations.
• Project management experience, preferably with Agile methodologies.
• Ability to lead cross‑functional teams and drive consensus.
• Deep understanding of e‑commerce platforms, marketplace dynamics, and supply chain logistics.
• Problem‑solving mindset with a focus on continuous improvement.
• Fluency in French and English, both written and spoken.

Education

The ideal candidate holds a Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or a related discipline. Advanced certifications in Project Management (PMP) or Data Analytics are advantageous but not mandatory.

Experience

Applicants should have a minimum of five years of experience in e‑commerce operations, marketplace management, or a similar role within the retail sector. Prior experience managing vendor relationships and leading operational teams is essential.

Salary

The compensation package ranges from 1,500,000 SSP to 2,500,000 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives aligned with company goals.

Benefits

• Health insurance coverage for the employee.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee discount on Jumia platform purchases.
• Transportation allowance for commuting to the Mbalmayo office.

Training

• Comprehensive onboarding program covering Jumia’s systems, policies, and culture.
• Ongoing training in data analytics, marketplace optimization, and leadership skills.
• Access to internal e‑learning platforms and external certification courses.

Working Environment

Jumia Cameroon offers a collaborative, fast‑paced environment that encourages innovation and creativity. The Mbalmayo office is equipped with modern facilities, high‑speed internet, and a supportive team culture that values diversity and inclusion. Employees enjoy a flexible work arrangement, with opportunities for remote work on certain days, fostering a healthy work‑life balance.

Application Process

Interested candidates should submit their updated CV through the online portal on the Jumia Careers page. Applications will be reviewed by the recruitment team, and shortlisted candidates will be contacted for an initial interview. The selection process includes a competency‑based interview, a case study assessment, and a final discussion with senior leadership.

Equal Opportunity Statement

Jumia Cameroon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.