International Freight Operations Manager Job Vacancy in Maroua, Cameroon – Logistics & Freight Forwarding

Job Description

Position: International Freight Operations Manager

Company: DHL Global Forwarding

Location: Maroua, Cameroon

Experience: 5-7 years in international freight and logistics operations

Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Freight Forwarding

Department: Operations

Salary: 1,200,000 – 1,800,000 SSP per month

Vacancies:1

Company Overview

DHL Global Forwarding is a world‑leading provider of air, ocean and road freight services, operating in more than 220 countries and territories. With a strong presence in Cameroon, DHL combines local market insight with global expertise to deliver seamless end‑to‑end supply chain solutions. The company’s commitment to sustainability, innovation and customer‑centricity makes it a top employer for professionals seeking dynamic career growth. As part of DHL’s extensive network, the Maroua office plays a pivotal role in connecting the northern regions of Cameroon to international markets, supporting both import and export activities across diverse industries. This position offers a unique platform for professionals eager to contribute to the expansion of global trade while advancing their own expertise in logistics management.

Job Overview

The International Freight Operations Manager will lead the planning, execution and optimization of freight movements through air, sea and land corridors. Reporting to the Regional Operations Director, you will coordinate cross‑functional teams, manage carrier relationships, and ensure compliance with customs regulations and DHL’s service standards. This role is central to maintaining high levels of operational efficiency, cost control and customer satisfaction. By leveraging advanced logistics technologies and data analytics, you will drive continuous improvement initiatives that align with DHL’s strategic objectives and the broader economic development goals of Cameroon. For more information about our corporate values and career pathways, visit Cameroon Job Search.

Key Responsibilities

• Oversee end‑to‑end freight operations for international shipments, ensuring on‑time delivery and adherence to service level agreements.
• Develop and implement operational strategies that reduce transit times, lower costs and improve cargo handling efficiency.
• Manage relationships with airlines, ocean carriers, trucking partners and customs brokers to secure optimal rates and capacity.
• Lead a team of freight coordinators, providing coaching, performance feedback and professional development.
• Monitor key performance indicators (KPIs) such as on‑time performance, cost per kilogram and incident rates, and generate regular reports for senior management.
• Ensure compliance with local and international customs regulations, hazardous material handling guidelines and DHL’s safety protocols.
• Collaborate with sales and customer service teams to resolve client issues, negotiate service contracts and identify new business opportunities.
• Implement digital tools and automation solutions to streamline documentation, tracking and invoicing processes.

Required Skills

• Strong knowledge of international freight regulations, Incoterms and customs procedures.
• Proficiency in logistics management software (e.g., SAP TM, DHL Resilience360) and Microsoft Office Suite.
• Excellent analytical and problem‑solving abilities, with a data‑driven decision‑making approach.
• Effective leadership and team‑building skills, capable of motivating diverse staff.
• Outstanding communication and negotiation skills in both English and French.
• Ability to work under pressure, prioritize tasks and meet tight deadlines.

Education

A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade or a related discipline is required. Professional certifications such as Certified International Freight Forwarder (CIFF) or Certified Supply Chain Professional (CSCP) are advantageous.

Experience

Applicants must have a minimum of five to seven years of progressive experience in international freight forwarding, logistics operations or supply chain management, with at least two years in a supervisory or managerial capacity.

Salary

The compensation package ranges from 1,200,000 to 1,800,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and allowances may be included.

Benefits

• Comprehensive health insurance covering medical, dental and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave and public holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career progression within DHL’s global network.

Training

• Onboarding program covering DHL’s operational standards, safety protocols and IT systems.
• Continuous professional development courses in freight management, customs compliance and leadership.
• Access to DHL’s internal learning platform for certifications and skill upgrades.

Working Environment

The Maroua office offers a collaborative, multicultural environment with modern facilities and a focus on safety and sustainability. Employees benefit from flexible working arrangements, a supportive management style and a culture that encourages innovation and continuous improvement.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the DHL Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected and given the chance to thrive regardless of gender, ethnicity, disability, religion or sexual orientation.