IT Service Delivery Manager Job Vacancy in Yaoundé, Cameroon – Information Technology

Manager
Yaoundé
July 26, 2026
Full Time
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Job Description

Position: IT Service Delivery Manager

Company: Orange

Location: Yaoundé, Cameroon

Experience: 5 years

Education: Bachelor’s degree

Employment Type: Full-time

Industry: Information Technology

Department: IT

Vacancies: 1

Company Overview

Orange is a leading telecommunications company operating in Cameroon and globally. We provide a range of services including mobile, internet, and TV. Our mission is to connect people and make their lives easier through technology.

At Orange, we value innovation, customer satisfaction, and teamwork. We are committed to providing a dynamic and inclusive work environment that fosters growth and development.

Job Overview

We are seeking an experienced IT Service Delivery Manager to join our team in Yaoundé, Cameroon. The successful candidate will be responsible for managing the delivery of IT services to our customers, ensuring high-quality service and meeting customer expectations.

The IT Service Delivery Manager will work closely with our IT teams, customers, and stakeholders to identify and prioritize service delivery improvements. They will also be responsible for managing service level agreements, monitoring service performance, and implementing service improvements.

Visit our website to learn more about our company culture and values.

Key Responsibilities

  • Manage the delivery of IT services to customers, ensuring high-quality service and meeting customer expectations
  • Work closely with IT teams, customers, and stakeholders to identify and prioritize service delivery improvements
  • Manage service level agreements, monitor service performance, and implement service improvements
  • Develop and maintain relationships with customers and stakeholders to understand their needs and expectations
  • Collaborate with IT teams to resolve service delivery issues and implement solutions

Required Skills

  • 5 years of experience in IT service delivery management
  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Strong understanding of IT service management principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

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Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Experience

5 years of experience in IT service delivery management

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Dynamic and inclusive work environment
  • Recognition and reward for outstanding performance

Training

We offer ongoing training and development opportunities to help you grow and succeed in your role.

Working Environment

We provide a dynamic and inclusive work environment that fosters growth and development.

Application Process

To apply, please submit your resume and cover letter to our website.

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Equal Opportunity Statement

Orange is an equal opportunity employer and welcomes applications from diverse candidates.

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