Chief Operations Officer Job Vacancy in Douala, Cameroon – Hospitality & Tourism

Job Description

Position: Chief Operations Officer

Company: Hilton Hotels & Resorts

Location: Douala, Cameroon

Experience: 10+ years

Education: Master’s Degree in Hospitality Management or MBA

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Executive Management

Salary: 850,000 – 1,500,000 SSP

Vacancies: 1

Company Overview

Hilton Hotels & Resorts is a global leader in the hospitality sector, setting the gold standard for luxury and service excellence across continents. As a brand synonymous with prestige, we provide world-class accommodations and unparalleled guest experiences. Our mission is to create exceptional stays through innovation, warmth, and impeccable service standards. We are currently expanding our footprint in West Africa, seeking top-tier leadership to drive our operational excellence in the vibrant market of Cameroon. This is a premier career opportunity in Cameroon for seasoned professionals looking to shape the future of luxury hospitality.

Job Overview

We are seeking a visionary Chief Operations Officer (COO) to oversee all operational aspects of our luxury hotel properties in the region. The successful candidate will be responsible for streamlining processes, enhancing guest satisfaction, and ensuring that every department—from front desk to food and beverage—operates at peak efficiency. This role is critical to our strategic growth and requires a leader who can balance high-level strategic planning with hands-on operational oversight. For those seeking high-level employment in Cameroon, this role offers a unique platform to influence a global brand’s local success. You can learn more about our global standards at https://cameroonjobsearch.com.

Key Responsibilities

• Direct and oversee all hotel operations to ensure maximum profitability and guest satisfaction.
• Develop and implement strategic operational policies and procedures across all departments.
• Monitor financial performance, managing budgets and optimizing operational costs.
• Lead and mentor department heads to foster a culture of excellence and continuous improvement.
• Ensure strict adherence to international health, safety, and luxury service standards.
• Collaborate with the executive team to drive brand growth and market expansion in the region.

Required Skills

• Exceptional leadership and strategic decision-making capabilities.
• Deep understanding of luxury hospitality operational workflows and standards.
• Advanced financial acumen and experience in P&L management.
• Strong communication skills in English and French is highly preferred.
• Proven ability to manage large, diverse teams in a high-pressure environment.

Education

A Master’s Degree in Hospitality Management, Business Administration (MBA), or a related field is mandatory. Professional certifications in Hotel Management or Operational Excellence are highly desirable.

Experience

Candidates must possess a minimum of 10 years of progressive leadership experience within the luxury hospitality industry, with at least 5 years in a senior management or executive role. Proven track record of managing large-scale hotel operations is essential for this job vacancy in Cameroon.

Salary

The monthly salary for this position ranges from 850,000 SSP to 1,500,000 SSP, depending on experience and performance metrics.

Benefits

• Competitive executive compensation package.
• Comprehensive health and wellness insurance.
• Performance-based annual bonuses.
• Global travel opportunities and discounted stays at Hilton properties worldwide.
• Professional development and executive coaching.

Training

Successful candidates will undergo intensive brand-specific training to ensure alignment with Hilton’s global service standards. We offer continuous leadership development programs to prepare our executives for global mobility. For more career opportunities in Cameroon, visit https://sudanjobsearch.com/.

Working Environment

The working environment is fast-paced, professional, and highly dynamic. You will operate in a luxury setting that demands perfection and high energy. While the role is primarily based in Douala, it requires occasional travel to other Hilton properties across Africa to ensure brand consistency.

Application Process

Interested candidates should submit their updated CV and a comprehensive cover letter detailing their leadership achievements. Please ensure all documentation is submitted through our official recruitment portal. For additional job listings across the continent, please visit https://algeriajobsearch.com.

Equal Opportunity Statement

Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background.