Chief Hospitality Operations Manager Job Vacancy in Buea, Cameroon – Tourism and Hospitality

Job Description

Position: Chief Hospitality Operations Manager

Company: Accor

Location: Buea, Cameroon

Experience: 12+ years

Education: Master’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism and Hospitality

Department: Hotel Operations

Vacancies: 1

Company Overview

Accor is a global leader in the hospitality industry, operating a vast portfolio of brands that range from luxury and lifestyle to economy and midscale hotels. With a presence in over 100 countries, Accor is dedicated to augmenting the quality of life through the art of hospitality. Our commitment to sustainable development and inclusive growth makes us a preferred employer for those seeking high-impact Career Opportunities in Cameroon. We believe in empowering our employees to deliver heartfelt hospitality while maintaining the highest international standards of service excellence. By integrating innovative technology with traditional luxury, Accor continues to redefine the guest experience globally. Our expansion into the African market focuses on creating hubs of excellence that promote local culture while providing world-class amenities to international travelers. Joining Accor means becoming part of a diverse ecosystem where professional growth is nurtured and excellence is rewarded.

Job Overview

The Chief Hospitality Operations Manager will be responsible for the strategic oversight and daily management of our luxury property in Buea. This role is critical for ensuring that every guest experience aligns with Accor’s global prestige. As we expand our footprint, this Job Vacancy in Cameroon offers a unique opportunity to lead a multidisciplinary team across front-of-house, housekeeping, and food and beverage departments. The successful candidate will drive revenue growth, optimize operational efficiency, and maintain rigorous quality control standards. You will be the primary steward of the brand’s reputation in the region, ensuring that the property remains a top destination for business and leisure travelers. This position requires a blend of financial acumen, leadership charisma, and an obsession with detail. For those seeking stable Employment in Cameroon within a prestigious global framework, this role provides the platform to implement large-scale operational improvements and mentor the next generation of hospitality leaders.

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Key Responsibilities

• Develop and execute comprehensive operational strategies to increase occupancy rates and Average Daily Rate (ADR).
• Oversee the entire guest journey from reservation to checkout, ensuring a seamless and luxury experience.
• Manage annual budgets, forecast revenue, and implement cost-control measures without compromising service quality.
• Lead and mentor department heads in Housekeeping, F&B, and Front Office to ensure cross-functional synergy.
• Ensure strict adherence to international health, safety, and hygiene regulations across all hotel facilities.
• Analyze market trends and competitor activity to adjust pricing strategies and promotional offers.
• Coordinate with corporate headquarters to ensure brand standards are consistently met and exceeded.

Required Skills

• Expertise in Property Management Systems (PMS) and revenue management software.
• Advanced leadership and conflict resolution skills to manage a diverse workforce.
• Strong financial literacy, including P&L management and CAPEX planning.
• Exceptional communication skills in English and French to cater to a global clientele.
• Strategic thinking and the ability to pivot operations based on real-time guest feedback.
• Deep knowledge of luxury service protocols and high-end hospitality standards.

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Education

Candidates must possess a Master’s Degree in Hospitality Management, Hotel Administration, or a closely related field from a recognized international institution. Specialized certifications in Revenue Management or Luxury Brand Management are highly desirable.

Experience

A minimum of 12 years of progressive experience in the hospitality sector is required, with at least 5 years in a senior leadership role (General Manager or Operations Director) within a 4 or 5-star hotel environment. Proven track record of improving GOP (Gross Operating Profit) is essential for this Hiring in Cameroon process.

Benefits

• Competitive executive salary package with performance-based annual bonuses.
• Comprehensive international health insurance and wellness programs.
• Relocation assistance and luxury housing allowance for qualifying candidates.
• Paid annual leave and generous travel perks across the Accor global network.
• Professional development grants for advanced certifications.

Training

• Immersion program at Accor’s global corporate headquarters.
• Advanced leadership training through the Accor Academy.
• Certification in Sustainable Hospitality Practices.
• Crisis management and emergency response training.

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Working Environment

The working environment is fast-paced and high-pressure, requiring a presence on the hotel floor during peak hours and weekends. The role involves interacting with high-net-worth individuals, government officials, and corporate executives. The office is located in the scenic city of Buea, offering a blend of professional rigor and a serene natural backdrop.

Application Process

Interested candidates should submit a comprehensive CV and a cover letter detailing their most significant operational achievement in the hospitality sector. Shortlisted candidates will undergo a three-stage interview process, including a behavioral assessment and a strategic presentation on operational efficiency. All Cameroon Jobs applications are processed through our secure digital portal to ensure transparency and fairness.

Equal Opportunity Statement

Accor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or background. We encourage all qualified professionals to apply for this Job Vacancy in Cameroon to help us build a more inclusive future for hospitality.