Retail Operations Analyst Job Vacancy in Douala, Cameroon – Retail & Consumer Goods

Job Description

Position:Retail Operations Analyst

Company:Carrefour Cameroon

Location:Douala, Cameroon

Experience:3-5 years in retail operations or supply chain management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail & Consumer Goods

Department:Operations

Salary:800,000 – 1,200,000 SSP per month

Vacancies:1

Company Overview

Carrefour Cameroon is a leading international hyper‑market chain operating across Central Africa. Since its entry into the Cameroonian market, Carrefour has been committed to delivering high‑quality products, innovative shopping experiences, and sustainable retail practices. With a network of stores in major cities such as Douala, Yaoundé, and Bafoussam, the company plays a pivotal role in the local economy, creating jobs and supporting local suppliers. As part of its growth strategy, Carrefour Cameroon continuously invests in digital transformation, data‑driven merchandising, and customer‑centric services, making it an attractive employer for professionals seeking dynamic career opportunities in Cameroon.

Carrefour’s mission is to make everyday life easier for Cameroonian consumers while fostering a culture of inclusion, development, and environmental responsibility. The company’s values—team spirit, customer focus, and innovation—guide every aspect of its operations, from store layout to supply chain logistics. By joining Carrefour Cameroon, you become part of a global brand that values local expertise and offers a platform for professional growth.

Job Overview

The Retail Operations Analyst will support Carrefour’s store network in Douala by analyzing operational data, optimizing processes, and driving efficiency across inventory management, sales performance, and customer service. This role is essential for translating data insights into actionable strategies that improve store profitability and enhance the shopper experience. The analyst will collaborate with cross‑functional teams, including merchandising, logistics, and IT, to ensure seamless execution of operational initiatives. For more information about Carrefour’s career opportunities, visit the Cameroon Job Search portal.

This position offers a unique blend of analytical challenges and hands‑on operational involvement, making it ideal for candidates who are passionate about retail excellence and data‑driven decision making. As a key member of the Operations department, you will contribute directly to Carrefour’s mission of delivering superior value to Cameroonian customers.

Key Responsibilities

• Collect, clean, and analyze sales, inventory, and foot‑traffic data from Carrefour stores in Douala.
• Develop dashboards and reports that highlight key performance indicators (KPIs) such as sell‑through rates, stock‑out incidents, and labor productivity.
• Identify operational bottlenecks and propose process improvements to reduce waste and increase efficiency.
• Collaborate with the merchandising team to align product assortment with consumer demand patterns.
• Support the logistics team in forecasting replenishment needs and optimizing delivery schedules.
• Monitor compliance with Carrefour’s standard operating procedures (SOPs) and recommend corrective actions.
• Participate in store audits and mystery shopper programs to assess service quality.
• Prepare presentations for senior management summarizing findings and recommended actions.
• Stay updated on retail industry trends in Cameroon and globally to incorporate best practices.
• Assist in the rollout of new technology tools, such as electronic shelf labels and mobile POS systems.

Required Skills

• Strong analytical abilities with proficiency in Excel, Power BI, or Tableau.
• Excellent communication skills in French and English, both written and verbal.
• Knowledge of retail operations, inventory management, and supply chain fundamentals.
• Ability to work independently and as part of a multidisciplinary team.
• Problem‑solving mindset with a focus on continuous improvement.
• Attention to detail and high level of accuracy in data handling.
• Familiarity with ERP or retail management systems (e.g., SAP Retail, Oracle Retail) is a plus.
• Project management skills and ability to meet tight deadlines.

Education

A Bachelor’s degree in Business Administration, Retail Management, Supply Chain Management, Economics, or a related discipline is required. Candidates with additional certifications in data analytics, such as a Microsoft Certified: Data Analyst Associate, will be given preference.

Experience

Applicants should have 3 to 5 years of professional experience in retail operations, supply chain analysis, or a comparable role within the consumer goods sector. Experience working in a multinational retail environment and exposure to the Cameroonian market are advantageous.

Salary

The compensation package ranges from 800,000 to 1,200,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Health insurance coverage for employee and dependents.
• Meal vouchers and employee discount program across Carrefour stores.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Transportation allowance for commuting to the Douala office.
• Opportunities for career advancement within the Carrefour Africa network.

Training

• Onboarding program covering Carrefour’s culture, systems, and operational standards.
• Continuous learning modules on data analytics, retail technology, and customer experience.
• Mentorship from senior operations leaders.
• Access to Carrefour’s global e‑learning platform for professional development.

Working Environment

Carrefour Cameroon offers a collaborative, fast‑paced environment where innovation is encouraged. The Douala office is located in a modern business district with easy access to public transport. Employees benefit from a supportive culture that values diversity, work‑life balance, and employee well‑being. The company promotes a safe workplace and adheres to strict health and safety protocols.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Carrefour Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Douala headquarters.

Equal Opportunity Statement

Carrefour Cameroon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.