Customer Experience Manager Job Vacancy in Garoua, Cameroon – Telecommunications

Customer
Garoua
September 8, 2026
Full Time
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Job Description

Position: Customer Experience Manager

Company: Cameroon Telecommunications (CamTel)

Location: Garoua, Cameroon

Experience: 5-7 years in customer experience, service design, or related fields

Education: Bachelor’s degree in Business Administration, Marketing, Communications or related discipline

Employment Type: Full-time

Industry: Telecommunications

Department: Customer Experience

Salary: 1,500,000 – 2,500,000 SSP per annum

Vacancies:1

Company Overview

Cameroon Telecommunications (CamTel) is the leading national operator providing fixed‑line, mobile, and broadband services across Cameroon. With a legacy of over three decades, CamTel has expanded its network to reach remote regions, fostering digital inclusion and supporting the country’s economic growth. The company is committed to innovation, sustainability, and delivering superior customer value. As a key player in the telecommunications sector, CamTel continuously invests in modern infrastructure, 5G readiness, and digital transformation initiatives. This dynamic environment creates abundant Cameroon Jobs and offers a platform for professionals seeking long‑term career growth. CamTel’s culture emphasizes teamwork, integrity, and a customer‑centric mindset, making it an attractive destination for talent looking for rewarding Career Opportunities in Cameroon.

Job Overview

The Customer Experience Manager will lead the design, implementation, and continuous improvement of CamTel’s customer journey across all touchpoints. Reporting to the Head of Customer Service, the role will collaborate with product, marketing, and technology teams to ensure seamless, high‑quality interactions that drive satisfaction, loyalty, and revenue growth. This position plays a pivotal role in shaping the brand’s reputation and directly contributes to the company’s strategic objectives. For more information about CamTel and its mission, visit Cameroon Job Search. This role is a prime example of Jobs in Cameroon that combine strategic thinking with operational excellence, and it is a critical component of our Hiring in Cameroon agenda.

Key Responsibilities

  • Develop and execute a comprehensive customer experience strategy aligned with CamTel’s business goals.
  • Map end‑to‑end customer journeys, identify pain points, and implement solutions to enhance satisfaction.
  • Lead cross‑functional projects to improve service delivery, digital channels, and support processes.
  • Analyze customer feedback, NPS scores, and other metrics to drive data‑informed improvements.
  • Collaborate with Marketing to create targeted communication campaigns that reinforce brand promises.
  • Train and mentor customer service teams on best practices and empathy‑driven interactions.
  • Monitor industry trends and benchmark against competitors to maintain a leading edge.
  • Prepare regular reports for senior leadership on performance, ROI, and strategic recommendations.

Required Skills

  • Strong analytical abilities with proficiency in data visualization tools.
  • Excellent communication and stakeholder management skills.
  • Proven experience in designing and optimizing customer journeys.
  • Leadership experience with the ability to inspire and develop teams.
  • Knowledge of telecom products, services, and regulatory environment.
  • Project management certification (PMP, PRINCE2) is a plus.

Education

A bachelor’s degree in Business Administration, Marketing, Communications, or a related field is required. A master’s degree or relevant certifications will be considered an advantage.

Experience

Minimum of 5‑7 years of progressive experience in customer experience management, service design, or related roles within the telecommunications or technology sector.

Salary

The annual compensation ranges from 1,500,000 to 2,500,000 SSP, commensurate with experience and qualifications. Performance‑based bonuses are also part of the package.

Benefits

  • Health insurance covering employee and dependents.
  • Retirement savings plan.
  • Paid annual leave and public holidays.
  • Transportation allowance.
  • Employee assistance program.

Training

  • On‑boarding program with comprehensive orientation.
  • Continuous professional development courses in CX design, analytics, and leadership.
  • Access to industry conferences and certifications.

Working Environment

CamTel offers a modern office environment in Garoua equipped with collaborative spaces, high‑speed internet, and a culture that encourages innovation. Employees benefit from flexible working arrangements and a supportive team atmosphere that values diversity and inclusion.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the CamTel careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

CamTel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.

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