E-commerce Operations Manager Job Vacancy in Yaoundé, Cameroon – Retail – E-commerce

Manager
Yaoundé
November 1, 2026
Full Time
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Job Description

Position: E-commerce Operations Manager

Company: Jumia Cameroon

Location: Yaoundé, Cameroon

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail – E-commerce

Department: Operations

Salary: 2,500,000 – 3,500,000 SSP per month

Vacancies:1

Company Overview

Jumia Cameroon is a leading online marketplace and digital retail platform operating across Africa. As part of the Jumia Group, the company connects millions of consumers with a wide range of products, from electronics and fashion to home goods and groceries. With a strong commitment to innovation, customer satisfaction, and local market development, Jumia Cameroon has become a pivotal player in the growth of e‑commerce in Central Africa. The company’s mission is to make online shopping accessible, reliable, and affordable for all Cameroonians, creating new opportunities for sellers, logistics partners, and technology professionals. This dynamic environment offers a fertile ground for career growth, making it an attractive destination for talent seeking to shape the future of retail in Cameroon.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia Cameroon’s online marketplace. Reporting to the Head of Operations, you will be responsible for optimizing order fulfillment, inventory management, logistics coordination, and customer service processes. This role is central to ensuring seamless shopping experiences, driving efficiency, and supporting the company’s rapid expansion across the country. You will collaborate with cross‑functional teams, including technology, marketing, finance, and external logistics partners, to deliver high‑quality service and achieve key performance indicators. For more information about Jumia Cameroon and its impact on the local economy, visit Cameroon Job Search.

Key Responsibilities

  • Develop and implement operational policies that enhance order processing speed and accuracy.
  • Manage relationships with third‑party logistics providers, ensuring timely delivery and cost‑effectiveness.
  • Oversee inventory control, forecasting demand, and coordinating with suppliers to maintain optimal stock levels.
  • Lead a team of operations supervisors, analysts, and support staff, fostering a culture of continuous improvement.
  • Analyze performance metrics, generate reports, and propose data‑driven solutions to improve customer satisfaction.
  • Collaborate with the technology team to integrate automation tools and improve system workflows.
  • Ensure compliance with local regulations, customs procedures, and safety standards.
  • Drive initiatives that reduce operational costs while maintaining service quality.

Required Skills

  • Strong leadership and people‑management abilities.
  • Excellent analytical and problem‑solving skills with a data‑oriented mindset.
  • Proficiency in e‑commerce platforms, ERP systems, and logistics software.
  • Effective communication and stakeholder management skills.
  • Ability to work in a fast‑paced, results‑driven environment.
  • Fluency in French and English, both written and spoken.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. A Master’s degree or relevant certifications (e.g., PMP, CSCP) are considered an advantage.

Experience

Minimum of five (5) years of progressive experience in e‑commerce operations, logistics, or supply chain management, with at least two (2) years in a supervisory or managerial role. Experience within the African retail market is highly desirable.

Salary

The compensation package ranges from 2,500,000 to 3,500,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards.

Benefits

  • Health insurance coverage for employee and dependents.
  • Paid annual leave and public holidays.
  • Transportation allowance or company‑provided vehicle.
  • Employee discount on Jumia marketplace purchases.
  • Retirement savings plan.

Training

  • On‑boarding program covering Jumia’s systems, policies, and culture.
  • Continuous professional development workshops on logistics optimization and digital tools.
  • Leadership development courses for managerial growth.

Working Environment

Jumia Cameroon offers a modern office space in the heart of Yaoundé, equipped with collaborative work areas, meeting rooms, and state‑of‑the‑art technology. The company promotes a flexible work culture, encouraging innovation, teamwork, and a healthy work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Jumia Cameroon careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Jumia Cameroon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, ethnicity, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment.

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