Mbonifor Iden Blanche Wunjah

• Handle customer inquiries via calls, messages, and emails; log and track complaints through to resolution. • Guide users through the company’s money transfer platform and escalate issues as needed. • Support social media content creation and digital marketing activities.

• Served as the primary point of contact for customers in the service center, resolving complaints and advising on MTN products and services. • Managed stock reception, storage, and inventory control for the service center, including tracking and reconciling supplies. • Requested, dispatched, and tracked equipment and consumable supplies; maintained accurate stock records and submitted regular inventory reports. • Processed sales transactions and partner payments; performed daily financial reconciliation and submitted reports to supervisors. • Maintained and updated customer and operational data in the company database. • Supported colleagues in daily operations and contributed to process improvement discussions within the team. • Recognized as most outstanding performer for 2023, 2024, and the first half of 2025.